Frequently Asked Questions

Everything you need to know about your Bayu The Label order.

How long does shipping take?

Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 14-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, swimwear and intimate apparel must have the protective liner intact.

How do I find my perfect size?

Each product page features a detailed size guide tailored to that specific collection. If you are between sizes, we generally recommend sizing up for the most comfortable fit.

Are your materials sustainably sourced?

Yes, Bayu The Label is committed to ethical fashion. We use high-quality, eco-friendly fabrics and work with certified manufacturers to ensure fair labor practices and minimal environmental impact.

Can I modify or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.